Refund policy
Refund & Exchange Policy
At Nymph’s Idyll, every piece of jewelry is crafted and packed with care. We value your trust in us and want your shopping experience to be smooth and enjoyable. Please read our Refund & Exchange Policy carefully before placing an order.
✨ Refunds
We do not offer refunds once an order is placed. However, we do provide exchanges under specific conditions mentioned below.
✨ Exchanges
You may request an exchange within 7 days of delivery if:
- The item is unused, unworn, and in its original packaging.
- The item is not purchased during a sale or on discount, as such orders are final.
👉 Please note: Customers are responsible for return shipping costs unless the product delivered was damaged or incorrect.
✨ Damaged / Wrong Products
If you receive a defective, damaged, or incorrect product:
- Kindly share an unboxing video or clear pictures within 48 hours of delivery at nymphsidyll29@gmail.com
- Once verified, we will arrange for a replacement at no extra cost to you.
✨ How to Request an Exchange
- Contact us at nymphsidyll29@gmail.com within the applicable time frame.
- Provide your order details, reason for exchange, and proof (photo/video).
- Once approved, ship the item back to us.
- After inspection, we will dispatch your replacement.
✨ Shipping Policy
- Orders are processed within 24–48 hours of confirmation.
- Products will be delivered within 3–5 working days after dispatch.
- Replacement or exchanged products will be delivered within 5 working days after approval.
- Delivery timelines may vary slightly due to courier delays, location, or unforeseen circumstances.
We reserve the right to decline exchanges if the returned product does not meet the above conditions.
For any queries, please reach out to us at nymphsidyll29@gmail.com
💎 Thank you for choosing Nymph’s Idyll — we’re delighted to be part of your jewelry journey!